1bbet Privacy Policy

01 Introduction

1bbet ("we", "us", "our", "the Company") is committed to protecting the privacy and personal data of all players and visitors to the 1bbet platform. This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you access or use our services.

This policy is issued in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC). It also reflects our obligations under PAGCOR's regulatory framework for online gaming operators in the Philippines.

We encourage you to read this Privacy Policy carefully. If you have any questions or concerns about how we handle your personal data, please contact our Data Protection Officer (DPO) using the details provided in Section 14.

02 Personal Data We Collect

1bbet collects the following categories of personal data from players and platform users:

We do not collect sensitive personal information (as defined under RA 10173) unless strictly required for regulatory compliance, in which case we will obtain your explicit consent.

03 How We Collect Your Data

1bbet collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC/AML service providers; payment data from GCash, PayMaya, and banking partners; fraud prevention data from security service providers.
• Publicly available sources: Information from public records where required for regulatory compliance or fraud prevention purposes.

04 How We Use Your Personal Data

1bbet uses your personal data for the following purposes:

• To create and manage your player account, including identity and age verification (21+ requirement).
• To process deposits and withdrawals via GCash, PayMaya, bank transfer, and debit card.
• To provide customer support and resolve disputes or complaints.
• To comply with PAGCOR regulatory requirements, anti-money laundering (AML) obligations, and other applicable Philippine laws.
• To detect, prevent, and investigate fraud, cheating, and other prohibited conduct.
• To monitor gameplay for responsible gaming purposes, including identifying at-risk players and applying account restrictions where appropriate.
• To send you transactional communications (account confirmations, deposit/withdrawal notifications, security alerts).
• To send you promotional communications about 1bbet offers and bonuses, where you have opted in to receive such communications.
• To improve the performance, security, and features of the 1bbet platform.
• To personalise your experience on the platform based on your preferences and usage history.

05 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, 1bbet processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions you agreed to upon registration — including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable Philippine laws, including PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act itself.
• Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and improving our services — where these interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where we have obtained your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

06 Sharing Your Personal Data

1bbet does not sell, rent, or trade your personal data. We may share your data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment processors: GCash, PayMaya / Maya, and banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to process your financial transactions.
• Identity verification providers: KYC and AML service providers engaged to verify your identity and comply with regulatory requirements.
• Game software providers: Third-party game studios and live dealer providers whose games are hosted on the 1bbet platform. These providers may receive limited technical data necessary to deliver gameplay.
• IT and security service providers: Cloud hosting, cybersecurity, and fraud detection partners who support the operation and security of the platform.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies, where required by law or regulatory obligation.
• Law enforcement: Philippine law enforcement agencies, where we are legally required or permitted to disclose data in connection with the investigation of criminal activity.

All third-party service providers engaged by 1bbet are contractually required to process personal data only for the specified purpose, to maintain appropriate security standards, and to comply with applicable Philippine data protection laws.

07 Data Retention

1bbet retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR and AMLA requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act.
• Customer support communications: Retained for up to three (3) years from the date of the interaction, for dispute resolution and quality assurance purposes.
• Technical and usage data: Retained for up to twelve (12) months, after which it is aggregated or anonymised.
• Marketing consent records: Retained until you withdraw consent, plus a reasonable period thereafter for compliance documentation.

When personal data is no longer required, it is securely deleted or anonymised in accordance with our data disposal procedures. Anonymised data that can no longer identify you may be retained indefinitely for analytical purposes.

08 Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 1bbet:

• Right to be informed: The right to know what personal data we collect, how we use it, and with whom we share it — as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data we hold about you, along with information about how it is processed.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format, where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. We will respond to all verified requests within fifteen (15) business days, or within the timeframe required by applicable law.

09 Cookies & Tracking Technologies

1bbet uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. We use the following categories of cookies:

• Strictly necessary cookies: Essential for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Performance cookies: Collect anonymised data about how players use the platform — such as which pages are visited most frequently — to help us improve performance and user experience.
• Functional cookies: Remember your preferences (such as language settings and display options) to provide a more personalised experience.
• Analytics cookies: Used to understand aggregate usage patterns on the platform. Data collected is anonymised and used for internal reporting only.

Non-essential cookies (performance, functional, and analytics) are only placed on your device with your consent. You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 1bbet platform.

10 Data Security

1bbet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the 1bbet platform is encrypted using industry-standard SSL/TLS protocols.
• Secure data storage: Personal data is stored on secure servers with restricted access controls, firewalls, and intrusion detection systems.
• Access controls: Access to personal data is restricted to authorised personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Regular security audits: The platform undergoes regular security assessments and penetration testing to identify and address vulnerabilities.
• Incident response: 1bbet maintains a data breach response procedure. In the event of a personal data breach that poses a risk to your rights, we will notify the NPC and affected individuals in accordance with the requirements of the Data Privacy Act.

While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. You also play a role in keeping your account secure — please use a strong, unique password and never share your login credentials with anyone.

11 Children's Privacy

The 1bbet platform is strictly intended for adults aged 21 years and above, in accordance with PAGCOR regulations governing online gambling in the Philippines. We do not knowingly collect personal data from individuals under the age of 21.

If you are a parent or guardian and believe that a minor has registered an account or provided personal data to 1bbet, please contact us immediately using the details in Section 14. We will promptly investigate and, where confirmed, close the account and delete the associated personal data.

12 Third-Party Links

The 1bbet platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies solely to data collected by 1bbet and does not cover the privacy practices of any third-party websites or services.

We encourage you to review the privacy policies of any third-party services you access through or in connection with the 1bbet platform. 1bbet is not responsible for the privacy practices or content of third-party websites.

13 Changes to This Privacy Policy

1bbet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Post a notice on the 1bbet platform informing players of the update.
• Where required by law, notify affected players directly via email.

Your continued use of the 1bbet platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.

14 Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer (DPO):

• Data Protection Officer: 1bbet Data Privacy Team
• Email: [email protected]
• General Support: [email protected]
• Response Time: Within 15 business days of receiving a verified request

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.